Did you know that inadequate customer service costs you business? Recent research by First Direct, presented in a blog article on callcentre.co.uk, reveals that “people are increasingly turning their backs on brands that don’t deliver.” And, while, this research was done in the U.K., it takes no stretch of the imagination to know the same is true in North America.
At On Call Centre we provide professional inbound call centre services and answering services. It’s our career-minded Customer Service Representatives’ jobs to make your organization shine so that your customers remain loyal to your brand. Our customer service representatives:
- Answer your phone lines 24 hours a day 7 days a week—no voice mail
- Offer your customers the choice to converse in either French or English
- Ask questions to clearly understand the problem to ensure swift resolution
- Provide a consistently positive experience to ensure your brand shines
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
In the meantime, we invite you to read the complete article mentioned above, Ensuring Customer Service Excellence for Your Customers, on callcentre.co.uk. (NOTE: As of February 20, 2019, this article is no longer accessible.)