Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

Customers Prefer Customer Service Over the Phone

answering service call center service ottawa toronto montreal canada

Customers prefer to receive customer service over the phone, which is why businesses can leverage a professional answering service or call centre service to generate brand loyalty.







Over the past decade the number of customer service touchpoints has increased drastically. There’s the phone. Website forms. Email. Live chat. In-person. And don’t forget social media networks like Twitter and Facebook. But, have you ever stopped to consider which of these touchpoints is most preferred by your customers?

It’s a valid question—one that Oracle set out to answer. Their research revealed the following:

  • 40% of customers prefer phone
  • 29% prefer face-to-face
  • 18% prefer email
  • 13% prefer chat

So, if your company is looking to retain loyal customers—and what company isn’t—then it’s time to take a second look at your company’s customer service strategy. And if you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.

Check out our new ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?

Source: Oracle