Do you serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to talk with a French- or English-speaking customer service representative? In our experience, providing this choice results in a more overall positive customer experience. In turn, this leads to better engagement and repeat business.

There are a few reasons why clients choose On Call Centre for their inbound telephone call answering services, call centre services, and fundraising drives:

  • Our customer service representatives (CSR) are fluent French-English bilingual and multi-cultural. They understand the nuances of both languages, which minimizes miscommunication.
  • We have received awards for exceeding high levels of customer service from Canadian Call Management Association (CAM-X) and Association of TeleServices International, Inc. (ATSI). The quality of our customer service is second to none.
  • We work around the clock for our clients. Our customer service representatives answer phone calls 24/7/365—sometimes 366.
  • We have more than 40 years of experience, which has resulted in thousands of satisfied clients.

We improve the customer experience in bilingual marketplaces. Only fluently bilingual customer service representatives answer phone calls, meaning each of your customers converse in the language of their preference. This reduces misunderstandings, expedites call completion, and improves the overall customer experience.

In turn, it can help ensure new customers remain loyal customers.

Do you serve a bilingual marketplace? Do you need a high-quality, reliable telephone call answering service or inbound call centre service? Are you located in Ottawa, Toronto, Montreal, or anywhere else in Canada? Partner with On Call Centre, a telephone call answering service located in Ottawa and serving all of Canada.