Have you heard the age-old saying, “It costs less to retain a customer than to acquire a customer?” The service a business delivers to its customers contributes a great deal to retaining customers. If you are a small business, this is important because you’re often busy working to build your business rather than answering the phones.
At On Call Centre, we provide professional inbound telephone call answering services and call center services. Our 24×7, fluently bilingual service is tailored to your unique requirements. Furthermore, our professional customer service representatives answer every phone call. That’s right; your customers will never get voice mail again.
Here are just a few of the benefits a professional answering service brings to your small business:
- Improves your reputation, which increases your competitive differentiation
- Generates repeat business, which shows your customers are loyal.
- Increases revenue because of competitive differentiation and loyal customers.
If you’re looking to build customer loyalty through positive customer experiences, then it’s time to learn more about our professional telephone answering service or professional inbound call centre services. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.