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Are you thinking about strategies you could employ to improve next year’s profits? Managers often explore ways to improve customer experience, which is a key performance metric.

If you are looking to improve the customer experience you deliver in 2019, consider partnering with a professional telephone call answering service provider or call centre service provider.

Here are just a few ways that On Call Centre’s professional answering services and inbound call center services deliver exceptional customer experiences on behalf of their clients.

  • A “live” person answers every telephone call. No voice mail. Your customers never play the annoying game of telephone tag. Instead, their questions are answering quickly, and issues are resolved promptly.
  • Every customer service representative is fluently bilingual. If your business serves both English- and French-speaking communities, your customers will be very appreciative that they’re able to converse in their preferred language.
  • We answer the phone 24 hours a day, 7 days a week. In other words, your customers reach a professional customer service representative every time they call no matter the time of day that they call.

At On Call Centre, we deliver exceptional customer around the clock. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.