Around this time of year, managers begin to think about employing strategies to improve next year’s profits. Customer experience is a key performance metric that managers explore.
An article published by CustomerThink, “2013 Customer Service Strategy for Your Call Center,” in December 2012 remains relevant today. The author states, “A poor customer service experience can cost your business more than you’re probably aware of. The average annual value of each customer relationship lost to a competitor or abandoned is a staggering $289.”
So, if you are looking to improve the customer experience in 2015, consider partnering with a professional telephone call answering services provider or call centre services provider. At On Call Centre we provide inbound call services 365 days a year, 24 hours a day.
Here are just a few ways that On Call Centre’s professional answering service and inbound call centre service delivers exceptional customer experiences on behalf of their clients.
- A “live” person answers every telephone call. No voice mail. Your customers never play the annoying game of telephone tag. Instead, their questions are answering quickly and issues are resolved promptly.
- Every customer service representative is fluently bilingual. If your business serves both English- and French-speaking communities, your customers will be very appreciative that they’re able to converse in their preferred language.
- We answer the phone 24 hours a day, 7 days a week. In other words, your customers reach a professional customer service representative every time they call no matter the time of day that they call.
Our telephone answering service delivers exceptional and meaningful customer experiences. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now. Contact us today to schedule a free, 1-hour no-obligation answering service or call centre service consultation.
By the way, if you’d like to read the article mentioned at the start of this blog, here’s the link: 2013 Customer Service Strategy for Your Call Center.