For those of us here at On Call Centre, today marks the beginning of our 50 th year providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada. For you, today is a fresh start on achieving your business goals. Whether you are a small business owner or manager of a customer support department , we wish you every success in achieving your business goals in the new year and new decade.
Technology as an Ally: Assessing Call Centre Tech Advancements
Call centre technology is changing the way agents solve customer concerns. Learn about the most common tools and their impact on customer service.
Beyond Borders: Cultural Alignment and Global Connectivity
Cultural alignment requires understanding various cultures and respecting cultural differences. This blog discusses methods to achieve it.
Fostering Loyalty: Call Centres as Pillars of Customer Retention
Building customer loyalty is essential to business growth, and one way to foster it is through customer service. Learn how in this blog.
Human Touch in Digital Times: Evaluating Employee Training and Retention
The human touch remains crucial in today’s digital landscape. Learn how effective call centre training programs and retention strategies elevate service quality.
Voice of the Customer: Assessing Satisfaction in Call Centre Services
Learn how customer satisfaction metrics like NPS, CSAT, and FCR shape call centre quality and foster customer loyalty.