I was just reading a great article in Electrician & Installer, a trade magazine in the UK, and read an article that is very relevant to small business here in Ottawa, Toronto, Montreal—all over Canada. The article is entitled, Moneypenny | Missed Calls = Missed $.
Here’s a quote from the article:
“With recent statistics showing that nearly 70% of callers fail to leave voicemail messages, Moneypenny looks at why this is costing electrical installers business.”
The answer is that the by letting customers’ calls and prospective customers’ calls go unanswered, they’re missing out on work.
If you are a small business that let’s your phone calls go to voicemail, consider partnering with an inbound telephone answering service or an inbound call center service.
At On Call Centre you can count us to take every call. Here’s why:
- We don’t use voicemail. That’s right. Every single call is answered by a professional customer service representative with a beating heart.
- Our professional customer service representatives are just that. Customer. Service. Representatives. They understand the nuances of providing service. We don’t employ outbound telemarketer.
- Our customer service representatives are fluently French-English bilingual, so your customers—and prospective customers—can speak in their language of comfort.
Considering partnering with a professional telephone answering services or professional inbound call center services? We would like to put our inbound, career-minded, fluently bilingual Customer Service Representatives to work for you. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
And if you’d like to access the complete article mentioned at this start of this blog post, here it is: Moneypenny | Missed Calls = Missed $