While it’s easy for us here at On Call Centre to “say” our customer service representatives (CSRs) are highly skilled and provide an exceptional customer experience to our clients’ customers, any telephone call answering service or call centre service provider can say that. So we work with third-party organizations to “judge” how well we’re doing.
Last month, October 2012, On Call Centre earned the Emerald Award for seven (7) consecutive CAM-X Awards of Excellence. CAM-X (Canadian Call Management Association) is one of the two third-party organizations that quality-assure our services.
“The CAM-X Award of Excellence program has set the bar for top quality service in the Telephone Answering Service Industry across North America and beyond. Call taking has evolved tremendously from simply taking a message into serving a complex variety of client needs. This evolution has also brought forth the expectation that every call can be a great one. The judging criteria for what makes a call, a “Great Call” is what truly makes the difference in the quality of service provided,” says CAM-X President Brad French. “Winning this award is a clear statement about a company’s level of commitment to providing the highest level of service to clients. I congratulate On Call Centre Inc. for their achievements.”
All of our CSRs are focused 100% on inbound customer service. Our CSRs are randomly tested 12 months a year by CAM-X and the second organization that quality-assures our operations, the Association of TeleServices International, Inc. (ATSI).
If you have questions about your inbound customer service requirements, we welcome the opportunity to help you achieve your business goals. Call us at toll free at 1-866-323-3344 (or local Ottawa 613-238-3262, email us an firstname.lastname@example.org, or fill out our Call Me form.