Have you ever read any of the articles in The Secret Diary of a Call Centre blog? The blogger has a good sense of humor and covers a variety of call center services topics—topics that can be applied to answering services as well.
In one of her recent blog posts, Turning 30 in the Call Centre: What is the Average Age of Call Centre Employees?, the blogger explains that when she was 18, she never anticipated that she’d be a career customer service representative.
That’s interesting because here at On Call Centre, that is exactly the quality we recruit—customer service representatives who have made the call center or answering service profession their career. Which means our customer service representatives have years of experience honing their skills. There are hundreds of telephone call answering services and call center service providers out there. So how do you find the service provider that will be the best for your business? The best way is to consider their customer service representatives’ telephone skills and customer service skills:
- Do they listen to what the caller is actually saying or asking rather than jumping to conclusions or interrupting?
- Do they offer to speak in either French or English to allow the caller to speak in his or her most proficient language?
- Do they promptly pass the message along to the appropriate person within your company?
We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for over 40 years now. If you’re looking for an answering service provider or inbound call centre service, we welcome the opportunity to talk with you.