The online magazine for Customer Service Managers & Professionals (CSM) recently reported the results of market research performed by Clutch. The article is entitled New Data Shows What Customers Hate When Calling Businesses and is a great read for owners of small businesses and managers of customer support departments.
Clutch surveyed 501 consumers. Here are their top 4 frustrations when it comes to telephone service:
- 57% are frustrated when put on hold
- 52% are frustrated by rude service
- 51% are frustrated by phone menus
- 44% are frustrated by language barriers
If you want to turn customer exasperation into customer satisfaction, try On Call Centre. Our professional Customer Service Representatives are trained in the soft skills of providing service—plus they are fluently French-English bilingual, which is valued by customers served in Ottawa, Montreal and across Canada. We don’t use voice mail and we do take messages from customers and provide them to our clients—another approach that eliminates frustration
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
Want to read the complete article? Check it out at New Data Shows What Customers Hate When Calling Businesses.