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As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call.

When your customers are impatient and nerves are frayed, there is nothing more frustrating than hearing the phone ring and ring and ring, or being put on hold, or finally getting through—but to voicemail. That doesn’t happen to customers of our clients. That’s because our professional Customer Service Representatives answer every call, which means every one of your customers who call are greeted by a professional with a beating heart—no matter the time of day or night.

As of this year, we have been in business for 50 years. We know what we’re doing. Our Customer Service Representatives have been working from their home offices even before the coronavirus swept the globe. We are in the business of helping and we have capacity to help you manage your customers’ calls, whether that is answering your regular incoming phone calls, providing overflow services, and providing after-hours answering services.

Consider partnering with On Call Centre for your needs. At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 50 years. We invite you to call us to learn more: 613-238-3262 or Toll Free 1-866-323-3344.

We look forward to helping you and your customers.