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Around the world, businesses are considering the health and well-being of their employees, partners and customers as they adopt tactics to reduce the spread of illness. Whether you are in property management, medical services / healthcare, high tech—professional or trades—you may be considering how to best serve your customers. For 50 years, On Call Centre has provided inbound answering services and call center services to clients located mostly in Canada, but also in other parts of the world.

Our fluent French/English bilingual answering services and call centre services include:

Regular answering service: Our professional Customer Service Representatives—most of whom work from home (WFM)—answer incoming phone calls, which ensures your customers’ calls are answered.

After-hours answering services: On Call Centre works 24 hours a day, seven days a week, 365 days a year.

Overflow: Unpredictability means it may be difficult to know if you have enough staff to answer all the inbound calls. For clients who manage a call center, a partner for “overflow” can be beneficial. When you have more calls than Customer Support/Service Representatives, those phone calls can come to On Call Centre.

With 50 years of proven experience, you’ll find that we can ramp up quickly to help your organization.

Consider partnering with On Call Centre for your answering service needs. At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 50 years. We invite you to call us to learn more: 613-238-3262 or Toll Free 1-866-323-3344.