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The Cost of Losing Your Second Chance to Make a First Impression

Have you ever heard the adage, “You never get a second chance to make a first impression?” Never has this saying been truer than when engaging a potential new client for the first time.

Think about your own business. If the phone is ringing with a prospect at the other end of the line, what is likely to happen? If you’re in a meeting, does the call go to voice mail? What happens when it’s outside of regular business hours? If you’re in your car traveling to your next appointment, do you try to do two things at once: drive while talking distracted?

Now consider what the prospective new client is thinking. Today, customers want instant gratification. So, she or he is probably going to call the next business on their list if unable to reach you. And, if you’re driving and talking at the same time, your responses to his/her questions may not have given him/her total confidence. Every “missed” phone call represents lost business. The cost of a professional inbound telephone call answering service is a business cost that generates business revenue; therefore, you could be realizing a return on investment every day.

Be sure to read the following related blog articles: Two Reasons a Plumber Uses an Answering Service and Four Reasons a Fundraiser Uses an Answering Service.

Do you need a high quality, highly reliable telephone call answering service? Consider partnering with. Are you mobile? Do you need calls answered outside of regular business operating hours? Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Consider partnering with On Call Centre a telephone call answering service located in Ottawa and serving Canada.