The author of an article in www.callcentre.co.uk states rightfully that perceptions of customer care as a career should be challenged. He explains that the industry attracts “incredibly talented and motivated people.” As a provider of professional inbound call centre services and answering services, we wholehearted agree with the author.
It’s our career-minded Customer Service Representatives who make your organization shine so that your customers remain loyal to your brand. For the 44 years that we’ve been providing call center services and answering services, we have hired career-minded Customer Service Representatives—they are the “service quotient” behind our success.
- Career-minded Customer Service Representatives enjoy their work and this comes through in the positive attitude they have when they are helping our clients’ customers.
- They are solely focussed on inbound customer service. What this means to our clients is that our people are fully indoctrinated in the soft skills needed to provide customer care. We never ask them to place outbound telemarketing calls, which requires an entirely different skill set.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
In the meantime, we invite you to read the complete article mentioned above by Karl Brough, Challenging Perceptions of Customer Care Careers, on callcentre.co.uk. (NOTE: As of February 20, 2019, this article is no longer accessible.)