I read a thought provoking article from callcentrehelper.com on customer service provided by inbound call centers. The author, Paul Cooper, poses the question, “What does toast have in common with customer service?”
The author’s decided that if you add jam to customer service, it’s sweet; if you add beans, it’s savory. His conclusion: Customer service—the toast—is neutral. Well said.
In the same vein, customer service can be underdone or overdone—it’s really in the eye of the customer receiving the service. Too many customer service representatives are just doing their jobs rather than going the extra mile that is just right for the customer. Going the extra mile for the unique person on the other end of the phone is what makes customer service excellent customer service.
And that’s what we do here at On Call Centre. We go the extra mile.
- We don’t just answer our clients’ customers’ calls. Because we support clients located in Canada, we offer customers the choice of speaking in the language of their preference: English or French.
- We don’t just work regular business hours and put the phones on voicemail at 5pm. Twenty-four hours a day, seven days a week, 365 days a year every call is answered by a person who is ready to help.
We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for over 40 years now. If you’re looking for an answering service provider or inbound call centre service, we welcome the opportunity to talk with you. In the meantime, check out Paul Cooper’s article, Customer Service—is that all there is?