As we enter the final month of the year, we take inventory of our successes. Like any business, we have lost clients. But unlike other businesses, many of our lost clients are found. Here’s why they return to On Call Centre.
- We have 45 years of rich experiences with several thousand customers in wide-ranging industries and throughout Canada (especially Ottawa, Toronto and Montreal)—experience that can only be earned.
- Many of our employees are lifers; in other words, they’ve been with On Call Centre for 25+ years providing telephone call answering services and call centre services. Why? Because they enjoy their work. Our found clients learned the intrinsic value happy employees have on their customers.
- Our customer service representatives are fluently bilingual, fluently multi-cultural. Intuitively, they understand the nuances of both languages, which means delivering exceptional service to your customers—and accurate messages to you.
- Inbound customer service is an entirely different skill set than outbound telemarketing, telesales, and inside sales. While most service providers offer IB/OB, all of our customer service representatives are focused on inbound customer service and highly skilled. Not only do our clients get monthly reports, we customize data on request.
- We have business continuity and disaster recovery plans (BCP/DRP) and are 100% self-sufficient in terms of redundant state-of-the-art IT infrastructure. When the power goes out across Ottawa, our lights shine, our servers cool, our water heats and—most importantly—our phones ring and our customer service representatives speak with your customers.
Our found clients thought it was greener on the other side of the fence, but learned that red and blue is best.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—throughout Canada—for 45 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.