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Bilingual Answering Services for Exceptional Customer Care

By Irene | June 15, 2018 | 0 Comments

What makes customers feel cared for and at ease? And why is this important? Have a person with a beating heart answer their phone call. Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a…

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5 Reasons to Partner with an Experienced Inbound Answering Service Provider

By Irene | June 4, 2018 | 0 Comments

Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you. 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise,…

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With an Answering Service, You Never Miss a New Business Opportunity

By Irene | May 15, 2018 | 0 Comments

Prospective new customers do a lot of research online. They compare products and services. Then they make a decision and place a phone call to the business that seems to best meet their needs. What if the prospective new customer calls when you’re on the phone? What if they call after regular business hours, and…

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The Art of Conversation in the Call Centre

By Irene | May 1, 2018 | 0 Comments

Customers call your business because they need something. And you have products and services of value to offer. Often, especially when you’re the owner of a small business, you may be in the middle of providing a product or service at the time the phone rings. If you don’t answer the call, you may miss…

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Professionalism in the Answering Service Business

By Irene | April 16, 2018 | 0 Comments

Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls. At On Call Centre, we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we…

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A 24×7 Bilingual Answering Service Improves Customer Service

By Irene | April 3, 2018 | 0 Comments

Customers have higher expectations of their vendors than they did ten years ago. Customers expect an immediate response to their inquiry and, if they don’t get an immediate response, they move on to another vendor. Therefore, providing 24×7 customer service would seem an effective strategy to attain new customers and retain existing customers. But how…

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The Answering Service that Delivers Exceptional Customer Service

By Irene | March 15, 2018 | 0 Comments

Your business probably offers the best products or the best services; however, to build a good reputation with you customers, you need to treat them in the best way possible. That’s where a professional telephone call answering service becomes a worthwhile investment. At On Call Centre, we can help. Customer Service. Our telephone call answering…

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Never Miss a Call with a Professional Answering Service

By Irene | March 1, 2018 | 0 Comments

Are you a small business trying to differentiate yourself from your competition? Investing in a telephone call answering service may be worthwhile. Here are three reasons why other small businesses have turned to a professional telephone call answering service provider. Every phone call represents either gained or lost business. Ensuring every call is answered, increases…

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Around-the-Clock Customer Service Can Be Your Competitive Advantage

By Irene | February 15, 2018 | 0 Comments

Today’s customers expect that they can reach your business 24 hours a day, 7 days a week, 365 days a year. How can you offer that service if you’re a small business? How can you cost-effectively offer that service if you are the manager of a customer support department? At On Call Centre, we provide…

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Differentiate with Live CSRs Who Answer Your Customers’ Phone Calls

By Irene | February 1, 2018 | 0 Comments

If you are an owner of a small business or manager of a customer support department, you may be looking for opportunities to improve your customers’ experiences with your brand. Technology that’s getting a lot of media attention this year is the chatbot. A recent article on chatbots though reveals that the technology, “…may not always…

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