Every government agency and social service has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.

And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.

Besides customized scripting, emergency alerts, and overflow call handling, our team can assist you in other operational aspects requiring voice or omnichannel engagement. They include inquiries handling, application and claims processing, complaints and dispute management, email support, and citizen polls. Our agents can also take messages and screen and transfer calls in compliance with your procedures.

We offer our services to government agencies at all levels, from local to national. Our agents can assist public schools, civil defense offices, tourism bureaus, utility companies, and others.