Call Centre

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You know you need help and Help is available

You have unique reasons for needing to hire the services of a call centre. Your business may be experiencing a surge of inbound calls and emails. Or your company may need help in market research, lead generation, order processing, and payment. Whatever your business plan requires, On Call Centre seeks to understand your goals and expected outcomes, so we can tailor-fit a communication management plan that will cover all the services you need. 

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Management means Measurement -We Help Ensure Growth With Trackable Performance

Establishing a business plan lays the foundation of the partnership with your call centre service provider. However, things don’t just take their course afterward. You must review operations regularly to check if agents are helping you reach your goals. On Call Centre gets your input on KPIs. We measure, report, and refine our team’s performance to these KPIs, so your customers receive quality service consistent with your brand.

Real-Time Representation – When you need us, how you need us

The Time of B2B Communication Strategies is Over – Speaking to Humans is the New (Old?) Model

In an omnichannel world, your business has an edge when customers can express their wants and needs, to a compassionate listener, in their preferred language. On Call Centre trains bilingual English and French-speaking agents to be professional in verbal and written communications, so they can represent your brand well to leads and customers, whether they contact your business by phone, email, or SMS. At the same time, our team is trained to be active and compassionate listeners, enabling real human interactions. Our team can work as an extension of your in-house staff or back it up by handling overflow calls or taking calls and messages after regular office hours and during their days off. But don’t just take our word for it—the Canadian Call Management Association has recognized our excellent phone answering and message delivery.

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Our Specialization Goes Beyond Phone Answering

On Call Centre has served various industries since it first operated over 50 years ago. Our services and technologies have since evolved, catering to the changing demands of each sector. From solo practitioners and start-ups to enterprise-level companies, we have the talent and infrastructure to recruit, and train field agents that can help you stand out and scale up your organization. Our team can customize a script to align with your call and message handling protocol. Moreover, we can integrate with your customer relationship platforms to ensure your staff and our agents share the same 360-degree view of your client base every time. Contact us today to discover how we can develop a service package to support your business plan.