A professional answering service delivers an exceptional customer experience.
Forty percent of customers prefer calling a business to other means of communication. That’s compared to just 29 percent who prefer face-to-face, 18 percent who prefer email, and 13 percent who prefer chat. If your business provides customers with a phone number to reach you, you’re one step closer toward delivering a great customer service experience. To deliver an exceptional customer service, though, you need to understand the customer experience.
Just consider the following statistics:
- 69% of consumers say they wait on hold too long for a real person
- 67% of consumers hang up when they can’t talk with a real person
- 85% of consumers feel dissatisfied with the overall phone experience
Be sure your customer service is the best it can be — invest in a professional answering service. For exceptional customer service, you need live customer service representatives (CSRs) who answer calls promptly. You need professional CSRs who enjoy talking with and helping people. You need an answering service that delivers an exceptional customer experience on your behalf, enabling you to retain loyal customers and grow your business. On Call Centre is that service.
Contact us to find out about our professional telephone answering service . We’ve been providing call centre services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
Find out more about improving you customer service in our new ebook. It’s entitled “H ave You Transformed Your Customer Service Strategy into Competitive Advantage?”
Sources: Voiceport, American Express , Gartner
The post Can an Answering Service Help Improve Your Customers’ Experiences? appeared first on On Call Centre.
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