
A professional answering service delivers an exceptional customer experience.
Forty percent of customers prefer calling a business to other means of communication. That’s compared to just 29 percent who prefer face-to-face, 18 percent who prefer email, and 13 percent who prefer chat. If your business provides customers with a phone number to reach you, you’re one step closer toward delivering a great customer service experience. To deliver an exceptional customer service, though, you need to understand the customer experience.
Just consider the following statistics:
- 69% of consumers say they wait on hold too long for a real person
- 67% of consumers hang up when they can’t talk with a real person
- 85% of consumers feel dissatisfied with the overall phone experience
Be sure your customer service is the best it can be — invest in a professional answering service. For exceptional customer service, you need live customer service representatives (CSRs) who answer calls promptly. You need professional CSRs who enjoy talking with and helping people. You need an answering service that delivers an exceptional customer experience on your behalf, enabling you to retain loyal customers and grow your business. On Call Centre is that service.
Contact us to find out about our professional telephone answering service . We’ve been providing call centre services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
Find out more about improving you customer service in our new ebook. It’s entitled “H ave You Transformed Your Customer Service Strategy into Competitive Advantage?”
Sources: Voiceport, American Express , Gartner
The post Can an Answering Service Help Improve Your Customers’ Experiences? appeared first on On Call Centre.

Optimize Customer Support with Ontario’s Bilingual Telephone Services
Offer 24/7 telephone services in Ontario for effective issue resolution and emergency response. Enhance client satisfaction and loyalty in every call.
Rapid Response Services: Keeping Your Operations Running Smoothly
Boost your engineering efficiency with our urgent response service. Enjoy rapid support, innovative tech integration, and seamless operations to boost uptime.
Call Centre Excellence: Toronto’s Answer to 24/7 Customer Service Needs
Optimize customer service with a top call centre with expertise in Toronto. Get 24/7, bilingual support to ensure all callers receive unmatched customer care.
Virtual Receptionists: Transforming Client Interactions
Discover how virtual receptionists transform client interactions by offering bilingual support and personalized customer service to enhance business efficiency.
Tailored Answering Services for SMEs in High-Stakes Industries
Boost your SME's performance with a cost-efficient answering service small businesses trust. Get tailored, bilingual support for high-stakes industries in Canada.