At On Call Centre, we hire career-minded customer service representatives (CSRs). What does that mean?
As opposed to hiring people who are working at an answering service or call centre until they finish school or find the job of their true calling, we hire people whose career choice is “customer service representative.”
I just read an article, Hiring Customer-Ready Employees , by Colin Shaw. He talks about defining “the customer experience you want to provide to your customers” so that you can hire customer-ready employees. His statement nicely sums up the quality of people we hire.
Because our value to our clients is delivering high levels of customer service to their customers, the quality of our people is crucial.
- Our CSRs have a calling to help others. Their listening skills are finely honed and each strives to make every customer a satisfied customer.
- While most service providers offer inbound/outbound (or blended) services, all of our CSRs are 100% focused on inbound customer service. Thus, each is highly skilled at delivering exceptional customer experiences.
- We have CSRs who’ve been with us for greater than 10 years—need we say more.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.
In the meantime, we invite you to read the complete article, Hiring Customer-Ready Employees , at beyondphilosophy.com.
The post Career-minded CSRs Deliver High Levels of Customer Service appeared first on On Call Centre.
Technology as an Ally: Assessing Call Centre Tech Advancements
Call centre technology is changing the way agents solve customer concerns. Learn about the most common tools and their impact on customer service.
Beyond Borders: Cultural Alignment and Global Connectivity
Cultural alignment requires understanding various cultures and respecting cultural differences. This blog discusses methods to achieve it.
Fostering Loyalty: Call Centres as Pillars of Customer Retention
Building customer loyalty is essential to business growth, and one way to foster it is through customer service. Learn how in this blog.
Human Touch in Digital Times: Evaluating Employee Training and Retention
The human touch remains crucial in today’s digital landscape. Learn how effective call centre training programs and retention strategies elevate service quality.
Voice of the Customer: Assessing Satisfaction in Call Centre Services
Learn how customer satisfaction metrics like NPS, CSAT, and FCR shape call centre quality and foster customer loyalty.