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Customer Experience

Gift Yourself an Answering Service for 2019

Are you thinking about strategies you could employ to improve next year’s profits? Managers often explore ways to improve customer experience, which is a key performance metric. If you are looking to improve the customer experience you deliver in 2019, consider partnering with a professional telephone call answering service provider or call centre service provider.…

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Transform Your Customers’ Experiences with Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

The telephone is one of the preferred channels of customer service, so support over the phone is critical to delivering exceptional customer experiences. At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. While skills training is important, we believe that hiring customer service…

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5 Ways to Improve Every Customer’s Experience

Research shows that customer acquisition costs 5 to 25 times more than retention does*. As a result, you want to hold onto every new customer. That’s where delivering exceptional customer experiences that create customer loyalty come into play. In a December 11, 2017, article published in Inc. Magazine, author Larry Alton writes, “To create loyalty,…

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48 Years of Delivering Answering Services and Call Centre Service

We are now into our 48th year of providing inbound telephone call answering services and inbound call centre services. Our services are valued by small business owners and managers of customer service departments. The hallmark of our success is listening to our clients’ unique needs and then delivering service that exceeds their expectations—and their customers’…

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An Answering Service Shows Your Customers You Respect Them published a video recently entitled, Why Customer Experience is Now Your Biggest Brand Differentiator. The video explains how customers have plenty of vendors to choose from and if they don’t get a satisfactory customer experience through one vendor, they simply go to another. Auto attendants and voice mail cause a lot of frustration for…

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Invest in a Long-term Customer Experience Strategy with an Answering Service

I read an article entitled “Why Customer Experience is a Long-Term Investment,” which appeared recently in Connections Magazine. The author discusses how important the customer experience is today, yet that many organizations are “often reluctant when it comes to investing the time, money, and effort necessary” to meet their customers’ expectations. If you are a…

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Deliver Better First Impressions with a Bilingual Answering Service

We had nasty wind storm in Ontario a couple of months ago. My husband fixed the siding with duct tape. Last week I had time to call vendors to request quotes to fix the siding. The first vendor I called greeted me with this automated message, “We are experiencing higher than average call volumes. Please…

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Bilingual Answering Services for Exceptional Customer Care

What makes customers feel cared for and at ease? And why is this important? Have a person with a beating heart answer their phone call. Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a…

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5 Reasons to Partner with an Experienced Inbound Answering Service Provider

Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you. 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise,…

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