Serving Ottawa, Toronto, Montreal (Canada)

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Customer Experience

An Answering Service that Delivers Peace of Mind

For small businesses and managers of customer support/service departments it can often be a struggle to ensure all of your customers’ phone calls are answered. That’s where a professional inbound answering service can help. We deliver peace of mind to you AND your customers. Here are just 3 ways that On Call Centre can benefit…

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Your Customers Will Find Our Answering Service Refreshing!

Are you a small business owner? Do you manage a customer support department? If so, you want to offer your customers a great customer experience. One way to offer an exceptional customer experience is to have Customer Service Representatives with beating hearts answer every single call that is made to your business. It is well…

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On Call Centre Loves Providing Answering Services

Think about a position that you held that you really and truly enjoyed. One that you were proud to do. One that you found rewarding. That’s how we feel at On Call Centre. Our Customer Service Representatives are career Customer Service Representatives. Our goals day in and day out are to provide exceptional, fluently French-English…

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3 Ways Un-Answered Phone Calls Impact Your Business

As an owner of a small business, it rests on your shoulders to ensure existing customers are satisfied and new customers are engaged. The phone line is your customers’ direct line to you. So, what’s the impact to your business if you can’t be accessible after regular business hours—or even during regular business hours? Here…

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5 Ways On Call Centre Can Help You in 2019 and Beyond

Are you an owner of a small business? Do you manage or supervise a customer support department? At On Call Centre, we have been providing inbound telephone call answering services and inbound telephone call center services to people like you for 48 years. We understand the challenges you face. Here are 5 ways that we…

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Gift Yourself an Answering Service for 2019

Are you thinking about strategies you could employ to improve next year’s profits? Managers often explore ways to improve customer experience, which is a key performance metric. If you are looking to improve the customer experience you deliver in 2019, consider partnering with a professional telephone call answering service provider or call centre service provider.…

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Transform Your Customers’ Experiences with Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

The telephone is one of the preferred channels of customer service, so support over the phone is critical to delivering exceptional customer experiences. At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. While skills training is important, we believe that hiring customer service…

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