Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

Inbound Call Centre Services

Bilingual Answering Services for Exceptional Customer Care

What makes customers feel cared for and at ease? And why is this important? Have a person with a beating heart answer their phone call. Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a…

Read More

5 Reasons to Partner with an Experienced Inbound Answering Service Provider

Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you. 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise,…

Read More

With an Answering Service, You Never Miss a New Business Opportunity

Prospective new customers do a lot of research online. They compare products and services. Then they make a decision and place a phone call to the business that seems to best meet their needs. What if the prospective new customer calls when you’re on the phone? What if they call after regular business hours, and…

Read More

The Art of Conversation in the Call Centre

Customers call your business because they need something. And you have products and services of value to offer. Often, especially when you’re the owner of a small business, you may be in the middle of providing a product or service at the time the phone rings. If you don’t answer the call, you may miss…

Read More

Professionalism in the Answering Service Business

Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls. At On Call Centre, we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we…

Read More

A 24×7 Bilingual Answering Service Improves Customer Service

Customers have higher expectations of their vendors than they did ten years ago. Customers expect an immediate response to their inquiry and, if they don’t get an immediate response, they move on to another vendor. Therefore, providing 24×7 customer service would seem an effective strategy to attain new customers and retain existing customers. But how…

Read More

Around-the-Clock Customer Service Can Be Your Competitive Advantage

Today’s customers expect that they can reach your business 24 hours a day, 7 days a week, 365 days a year. How can you offer that service if you’re a small business? How can you cost-effectively offer that service if you are the manager of a customer support department? At On Call Centre, we provide…

Read More

Differentiate with Live CSRs Who Answer Your Customers’ Phone Calls

If you are an owner of a small business or manager of a customer support department, you may be looking for opportunities to improve your customers’ experiences with your brand. Technology that’s getting a lot of media attention this year is the chatbot. A recent article on chatbots though reveals that the technology, “…may not always…

Read More

Improve Your Customers’ Experiences with On Call Centre’s Answering Services

At On Call Centre we believe in the power of delivering exceptional customer experiences. I read an article recently in Customer Experience Magazine that sums this up very well, “Empathetic interactions are all about seizing the countless invisible opportunities to surprise and delight customers by giving them information, engagements and experiences they will value at…

Read More

On Call Centre Wishes You a Happy New Year

Whether you are a small business owner, manager of a customer support department or responsible for fundraising, we wish you every success this New Year. For us at On Call Centre, we are now in our 47th year of providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada.…

Read More