Telephone Call Answering Services

Don’t Waste Your Marketing Investment; Partner with an Answering Service Provider

As a small business owner, you know that every dollar you spend on marketing must generate a return on investment. Whether that is hard advertising (paid) or soft advertising (word of mouth), when a prospective customer calls, you want to be sure the call is answered. That’s when partnering with a professional answering service provider…

Want to Know a Great Way to Improve Customer Service?

Want to know a great way to improve customer service? Answer every call rather than dropping your customers into voicemail—even outside of regular business hours. Want to know how to do this? Partner with a professional, experienced inbound answering service provider. On Call Centre has 48 years of experience and thousands of satisfied clients who…

Do Your Customers Call You Outside Regular Business Hours?

Are you a small business owner? Do customers call you outside of regular business hours? We can help ensure you never miss a customer call. At On Call Centre, we understand the needs of small business owners. Getting work done requires uninterrupted time. Meeting with customers requires uninterrupted time. And living life requires uninterrupted time.…

An Answering Service that Delivers Peace of Mind

For small businesses and managers of customer support/service departments it can often be a struggle to ensure all of your customers’ phone calls are answered. That’s where a professional inbound answering service can help. We deliver peace of mind to you AND your customers. Here are just 3 ways that On Call Centre can benefit…

After Hours Live Person Answering Services

Whether you are a small business owner or manager/supervisor of a customer support department, there is peace of mind when you partner with a trusted answering service. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It is in your control to put in place strategies that avoid situations…

Deliver Exceptional Customer Satisfaction

At On Call Centre, we believe that keeping customer satisfaction at a high level is achievable. In fact, we have 48 years of experience doing so. While some telephone call answering services and call centre services offer both inbound and outbound, we are solely focused on inbound. In itself, a focus on inbound telephone call…

Your Customers Will Find Our Answering Service Refreshing!

Are you a small business owner? Do you manage a customer support department? If so, you want to offer your customers a great customer experience. One way to offer an exceptional customer experience is to have Customer Service Representatives with beating hearts answer every single call that is made to your business. It is well…

On Call Centre Loves Providing Answering Services

Think about a position that you held that you really and truly enjoyed. One that you were proud to do. One that you found rewarding. That’s how we feel at On Call Centre. Our Customer Service Representatives are career Customer Service Representatives. Our goals day in and day out are to provide exceptional, fluently French-English…

Partner with an Answering Service and Change Customer Exasperation into Customer Satisfaction

The online magazine for Customer Service Managers & Professionals (CSM) recently reported the results of market research performed by Clutch. The article is entitled New Data Shows What Customers Hate When Calling Businesses and is a great read for owners of small businesses and managers of customer support departments. Clutch surveyed 501 consumers. Here are…

3 Ways Un-Answered Phone Calls Impact Your Business

As an owner of a small business, it rests on your shoulders to ensure existing customers are satisfied and new customers are engaged. The phone line is your customers’ direct line to you. So, what’s the impact to your business if you can’t be accessible after regular business hours—or even during regular business hours? Here…