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Telephone Call Answering Services

3 Ways Un-Answered Phone Calls Impact Your Business

As an owner of a small business, it rests on your shoulders to ensure existing customers are satisfied and new customers are engaged. The phone line is your customers’ direct line to you. So, what’s the impact to your business if you can’t be accessible after regular business hours—or even during regular business hours? Here…

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5 Ways On Call Centre Can Help You in 2019 and Beyond

Are you an owner of a small business? Do you manage or supervise a customer support department? At On Call Centre, we have been providing inbound telephone call answering services and inbound telephone call center services to people like you for 48 years. We understand the challenges you face. Here are 5 ways that we…

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2018 Season’s Greetings from On Call Centre

As we enter this festive holiday season, on behalf of all of us here at On Call Centre, I thank our many customers for their support and business in 2018. It is our pleasure to serve you and your customers. We appreciate that you’ve chosen On Call Centre to provide answering and call centre services.…

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Gift Yourself an Answering Service for 2019

Are you thinking about strategies you could employ to improve next year’s profits? Managers often explore ways to improve customer experience, which is a key performance metric. If you are looking to improve the customer experience you deliver in 2019, consider partnering with a professional telephone call answering service provider or call centre service provider.…

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Transform Your Customers’ Experiences with Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

The telephone is one of the preferred channels of customer service, so support over the phone is critical to delivering exceptional customer experiences. At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. While skills training is important, we believe that hiring customer service…

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On Call Centre’s Professional Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

A recent article in traces customer service back more than 100 years, and it’s a fascinating read. It’s fascinating because, as a provider of professional inbound answering services and call centre services to organizations in Ottawa, Montreal, Toronto—anywhere in Canada—providing exceptional customer service is the foundation of what we do. The author of the…

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Differentiate with a Professional Answering Service

Are you a small business trying to differentiate yourself from your competition? Investing in a professional inbound telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to an answering service provider. Every phone call represents either gained or lost business. Ensuring every call is answered,…

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5 Ways to Improve Every Customer’s Experience

Research shows that customer acquisition costs 5 to 25 times more than retention does*. As a result, you want to hold onto every new customer. That’s where delivering exceptional customer experiences that create customer loyalty come into play. In a December 11, 2017, article published in Inc. Magazine, author Larry Alton writes, “To create loyalty,…

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