Featured Clients Using On Call Centre’s Answering Services

Business owners, heads of customer service, and fundraisers all entrust their answering and inbound call centre needs to On Call Centre — and they're all getting a good night’s sleep because of it.

Over our more than 48 years in business, we have supported small and medium companies to large corporations. We have clients in Ottawa, Toronto, and Montreal in Canada, in the United States, and across the rest of the world. Just some of the sectors we have served include:

  • Property management — Building maintenance
  • Professional services — Legal, insurance, real estate, financial, and veterinarians
  • Trades — Elevator services, general contractors, electrical contractors, paving contractors, fuel delivery, landscaping, plumbing, heating, air conditioning, refrigeration, glass and mirrors, doors, appliances, couriers, parking, vehicle leasing, trucking, and tire companies
  • Healthcare
  • Emergency services — Fire protection and utilities
  • Government
  • Tech

gradea_148Sector: Professional services
Service: Help desk 24×7

Every day, GradeATechs.com works to provide a more rapid, reliable, and affordable service to meet their customers’ technology needs. They always stay up to date with new technological advancements and develop their own methods to ensure that their customers get the most out of their IT.

Challenge: GradeATechs.com was striving to become the number one choice for computing needs. They needed to provide a straightforward, ‘plain English’ experience to all of their customers.

Solution: Since early 2006, GradeATechs.com has been partnered with On Call Centre. We handle  each and every one of their calls in a professional and timely manner.

Value: On Call Centre has been able to provide GradeATechs.com with the resources and services they need to deliver a high level of support to both their service technicians and their customers.

mintoSector: Commercial estate
Service:
Push “0” for operator 24×7; optional voicemail services for employees

Minto Developments is Ottawa’s largest property developer.

Challenge: With properties all over the city, Minto needed a way to process service requests quickly and efficiently for both their residential and commercial property groups.

Solution: On Call Centre created a database of Minto’s properties along with a customized call centre script. We handle all of their calls appropriately, in a courteous and efficient manner. We also developed an extensive voicemail system to help Minto’s employees manage and process the large number of service calls they receive on a daily basis.

Value: Thanks to our call centre, Minto has been providing outstanding customer service since 1995. 

bluewaveSector: Utilities
Service:
Push “0” for operator 24×7

A subsidiary of Shell Canada, BlueWave sells and distributes heating fuel and related products and services to both residential and commercial customers.

Challenge: Due to the nature of their business, BlueWave Energy services a broad geographic area. They require an extensive network of technicians to manage their customer base.

Solution: BlueWave Energy turned to On Call Centre for help in dispatching service calls by territory. We trained our customer service representatives to access BlueWave Energy’s proprietary database. They are now able to handle all service calls quickly and seamlessly.

Value: By using On Call Centre for communication and customer service requirements, BlueWave Energy has been able to maintain the level and quality of service its customers need and have come to expect.

Schedule a free, no-obligation consultation to find out more