Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

How to make a complaint

Please send an email to info@oncallcentre.com fully describing your issue, complete with a date and time. On Call Centre Inc. takes concerns very seriously and will work tirelessly to resolve your issue as quickly as possible.

Step 1 – Email a full description (including date and time) to info@oncallcentre.com . Our Customer Support Team have all the tools and training to resolve your issue or simply answer your questions.

Most if not all issues are resolved with our Customer Support Team.

Step 2 - Upon completing Step 1, if your issue has not been resolved, you can ask to have your concern escalated to the Vice President. The VP is also very skilled in problem resolution and will work tirelessly with you to close the concern as quickly as possible.

Step 3 – Upon completing Step 2, if your issue has not been resolved, you can contact the Commissioner for complaints for Telecommunication services (CCTS).

CCTS is an independent agency whose mandate is to resolve complaints for consumers about their telecom and TV service, and complaints of small business customers about their telecom services, free of charge.

If you have a complaint about your telephone, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call to free at 1-888-221-1687.

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