I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts That Will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience.

As a company that provides inbound telephone call answering services and call centre services , we believe phone call answering statistics are especially important.

There are a few reasons why providing a positive customer experience via phone is key:

  • 40% of customers say they prefer the phone calls. This compares to 29% who prefer in-person interactions, 18% who choose email, and 13% for online chat and social media.
  • 85% of consumers are dissatisfied with their current phone experience.
  • 67% of customers have hung up the phone out of frustration because they couldn’t talk to a real person.

On Call Centre can help you use positive customer experience as a point of differentiation. Find out about the benefits of an answering service. Also, learn why you need to rethink your customer service by checking out the slideshare presentation I mentioned above.

Do you need a high-quality and highly-reliable telephone call answering service ? Not only does On Call Centre work 24/7/365 to ensure a real live person always answers the phone, we employ only fluently bilingual customer service representatives and have been providing a positive customer experience for more than 40 years, resulting in thousands of satisfied clients. Partner with On Call Centre for your call answering service .

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