I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts That Will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience.
As a company that provides inbound telephone call answering services and call centre services , we believe phone call answering statistics are especially important.
There are a few reasons why providing a positive customer experience via phone is key:
40% of customers say they prefer the phone calls. This compares to 29% who prefer in-person interactions, 18% who choose email, and 13% for online chat and social media.
85% of consumers are dissatisfied with their current phone experience.
67% of customers have hung up the phone out of frustration because they couldn’t talk to a real person.
Do you need a high-quality and highly-reliable telephone call answering service ? Not only does On Call Centre work 24/7/365 to ensure a real live person always answers the phone, we employ only fluently bilingual customer service representatives and have been providing a positive customer experience for more than 40 years, resulting in thousands of satisfied clients. Partner with On Call Centre for your call answering service .