I just read an interesting article entitled Three Tips For Fostering Emotional Connection with Customers, which appears on a blog called TakeTheirBreathAway.com. The blog is focused on customer loyalty. The article was short, simple and to the point: Connect with your customers by serving them with a positive attitude, delivering great service and being a “can do” organization.
At On Call Centre we provide inbound telephone call answering services and inbound call centre services. Our services are valued by small business owners, managers of customer service departments, and fundraisers. The hallmark of our success is very similar to what the author of the above-mentioned blog wrote. Here are some specifics.
- We employ career-minded customer service representatives. In other words, they enjoy their work and this comes through in the positive attitude they have when they are helping our clients’ customers.
- We employ inbound customer service representatives. What this means to our clients is that our people are fully indoctrinated in the soft skills needed to provide customer service. We never ask them to place outbound telemarketing calls, which requires an entirely different skill set.
- We employ fluently French/English-bilingual customer service representatives. Not only do we offer service in the language of each of your customer’s choice, our people also understand the cultural inferences that accompany each language.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—and throughout Canada—for 44 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
In the meantime, here’s a link to Three Tips For Fostering Emotional Connection with Customers.