
Customers prefer to receive customer service over the phone. Businesses can leverage a professional answering service or call centre service to increase brand loyalty.
Over the past decade, the number of customer service touchpoints has increased drastically. There’s the phone, website forms, email, live chat, in-person… the list goes on. And don’t forget social media networks like Twitter and Facebook. But have you ever stopped to consider which of these touchpoints your customers prefer?
It’s a valid question—and one that Oracle set out to answer. Their research revealed the following:
- 40% of customers prefer phone
- 29% prefer face-to-face
- 18% prefer email
- 13% prefer chat
Clearly, customers prefer customer service over the phone!
If your company is looking to retain loyal customers—and what company isn’t?—it’s time to take a second look at your customer service strategy. Whatever your business, you could benefit from a professional telephone answering service. Talk with us to discuss your needs and how we can provide your company with customer service over the phone. We’ve been providing answering services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
Learn more about offering customer service over the phone in our new ebook. It’s called “Have You Transformed Your Customer Service Strategy into Competitive Advantage?”
The post Customers Prefer Customer Service Over the Phone appeared first on On Call Centre.
Support at Your Fingertips: Navigating Social Services with Ease
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Breaking Barriers: The Role of Inbound Call Centres in Facilitating Access
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Streamlining Access: How Inbound Call Centres Transform Government Services
Inbound call centres are instrumental in streamlining access to government services by simplifying complex processes and building better communication channels.
Navigating the Healthcare Labyrinth: How Inbound Call Centres Illuminate the Path
The Canadian healthcare system is a source of national pride but can often feel like a maze to navigate. Inbound call centres are here to help.
Always on Call: The Unwavering Dedication of Canadian Healthcare Call Centres
Let’s take a closer look at the non-stop dedication of call centre representatives in providing 24/7 healthcare support.