I read an article in outsourcemagazine.com.uk entitled, “The ‘Now’ Generation and the Customer Communications Gap.” The author mentions how today’s consumers expect everything now and that the expectation has been exacerbated by mobility.
Today’s consumers are texting and tweeting and demanding instant gratification. But the author goes on to say it would be a mistake for business owners to divert all resources to digital means of communicating. There is most definitely a need for telephone communications.
When customers have questions or concerns they often need to speak with a person. Someone they can talk with in real time—not voicemail—who can quickly get to the heart of the issue. These are the telephone call answering services and inbound call center services that On Call Centre delivers.
While some telephone call answering services and call centre services offer both inbound and outbound, we are solely focused on inbound. In itself, a focus on inbound telephone call answering services and inbound call centre services makes a difference in the kind of talent that is hired. On Call Centre’s people are professional customer service representatives who take pride in the quality of their work. Each holds a unique skill set honed over years of delivering customer service. A service-oriented mindset (versus sales-oriented mindset) is important to keep customer satisfaction high.
And some telephone call answering services and call centre services profess to employ bilingual customer service agents. While that may be true, are they truly fluent French-English bilingual? Our customer service representatives are fluent French-English bilingual and fluent multi-cultural. This subtle nuance in language is important to keep customers communicating and satisfaction high.
We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for over 40 years now. If you’re looking for an answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
To read the complete “The ‘Now’ Generation and the Customer Communications Gap” article, visit outsourcemagazine.com.uk.