Answering services are one of the most underrated tools in a business owner’s arsenal. By keeping your phone lines open and handling customer inquiries quickly and efficiently, a live call answering service can be a lifesaver for any business.
However, many myths about inbound call centres
still prevent business owners from taking advantage of this helpful resource. Let’s debunk some of these myths once and for all.
Myths Surrounding Live Call Answering Services
Myth #1: Answering services are too expensive.
Reality: The cost of an answering service is a drop in the bucket compared to the cost of hiring a full-time receptionist. When you factor in the cost of benefits, vacation days, and sick days, a full-time employee quickly becomes a costly endeavor.
On the other hand, an answering service is a pay-as-you-go service that only charges for the minutes used. As your business grows and your call volume increases, you can adjust your plan to accommodate your needs.
Answering services are also more cost-effective than missed calls. Missed calls can lead to lost business. As much as 46% of customers will move on to a competitor if their calls are repeatedly unanswered. This stat alone should convince any business owner that an answering service is worth the investment.
Myth #2: My employees can handle calls after hours.
Reality: Your employees are not paid to answer phone calls after hours. They are paid to do their job, and anything outside of that is considered overtime. If you have employees who don’t mind staying late or coming in on weekends to answer calls, then more power to you. But for most businesses, this isn’t realistic or sustainable in the long run.
An after-hours answering service lets you relax knowing that your calls are handled by a professional operator specially trained to deal with customer inquiries. This frees employees to enjoy their time off without worrying about work obligations. It also helps boost employee satisfaction by giving them more work-life balance. Furthermore, it gives you peace of mind knowing that your customers are always being taken care of.
Myth #3: I don’t need an answering service because I have caller ID.
Reality: Caller ID is a helpful tool, but it’s not a replacement for an answering service. First, caller ID can’t tell you how long someone has been on hold or how many times they’ve called to reach you.
Secondly, caller ID can’t take a message or provide customer support after hours. And last but not least, caller ID definitely can’t give your business a human touch the way an answering service can.
Get a Live Answering Service to Boost Your Business Today
Don’t let the myths about answering services fool you. These services are essential for any business owner who wants to provide excellent customer service without breaking the bank. Answering services are affordable, sustainable, and available 24/7 to take care of your customers—no matter the time and situation. They also help your business remain competitive and ahead of the pack. If you’re not already using an answering service, what are you waiting for? It’s time to take advantage of this vital resource.
On Call Centre can help grow your business by taking care of your inbound calls. We have bilingual customer representatives who are trained to handle calls professionally. We will learn about your business and be your dedicated partner in serving your customers. Let’s take your business to the next level. Schedule a free consultation with us today.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.
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