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This week, I read an article published by the CallCentreGuru blog. Entitled “Become a Call Center Manager that WOWs!”, the author discusses how a successful call centre “all starts with the call center manager, the person everyone in the call center looks towards for structure, guidance, mentoring, leadership, knowledge and above all pointing the way.” At On Call Centre, that’s what we do day in and day out.

On Call Centre offers professional inbound call centre services and professional answering services to clients located in Ottawa, Toronto, Montreal—across Canada. Our clients include call centers that require overflow and after-hours services, small businesses and fundraising organizations. With a proven 47-year track record providing call centre and answering services, our call centre managers manage the customer service representatives that deliver the “WOW” to our clients’ customers, which WOWs our clients. How, you ask?

  • Career-minded customer service representatives : We hire only career-minded customer service representatives. The customer service representatives who answer the calls and speak with customers thoroughly enjoy providing customer service. They’re not doing this until a better job comes along. This is what they decided was to be their careers. Their goals are to ensure every person they talk with has an exceptional customer experience—on our clients’ behalves.
  • Fluently bilingual customer service : Our fluently bilingual French-English customer service representatives converse in the language of each customer’s choice. Again, your customers receive exceptional customer service in the language that they are most comfortable.
  • 24/7/365 “live” customer service : We WOW our clients’ customers with “live” customer service. That’s right, we answer every call no matter whether it’s after regular business hours, no matter if it’s a weekend; no matter if it’s a holiday. No voicemail. Our professional customer service representatives answer your customers’ calls 24/7 three hundred and sixty-five days of the year.

Deliver a WOW experience to your customers. Try our professional inbound phone answering service or inbound call center service —and deliver exceptional customer experiences. We’ve been providing answering services and call center services to our clients serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

[The article mentioned at the beginning of this post is no longer available online.]