We had nasty wind storm in Ontario a couple of months ago. My husband fixed the siding with duct tape. Last week I had time to call vendors to request quotes to fix the siding. The first vendor I called greeted me with this automated message, “We are experiencing higher than average call volumes. Please leave a message.” The greeting put a question mark in my mind: Why are you receiving higher that average call volumes? There’s been no storm to warrant higher than normal phone calls to your business. So, is there something wrong with the service you provide? I hung up. The vendor did not get my business.
If you are a small business, consider prospective new customers who are calling you. What impression are you leaving? Perhaps your business should consider an answering service or call centre service answered by customer service representatives with a beating heart. Here are just a few benefits of partnering with a professional answering service provider.
- Overflow. If your receptionist is on break or lunch or there really is higher than average call volume, an inbound professional answering service can answer your phones. This ensures you never miss an opportunity to add a new customer to your customer list.
- 24/7/365. If customers need to reach you outside of regular business hours, a professional answering service or call center service can answer those calls. Again, this ensures you never miss an opportunity. This also shows you go the extra mile to deliver exceptional customer experiences.
- Respect. When prospective customers need help, they want to speak to another person. They want to know if your business can provide the service that they require because, if not, they need to continue with their search. Having an experienced customer service representative on the other end of the line says that you care about every customer.
We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.