Career-minded, fluent English-French bilingual customer service representatives deliver exceptional customer experiences.

This article “Will More Skills Training for Call Center Agents Improve Customer Service?” by Mary Clarke raises a good question. With phone being the preferred channel of service*, customer support over the phone is critical to delivering exceptional customer service.

At On Call Centre we hold 44 years of experience providing inbound telephone call answering services and inbound call centre services . While skills training is important, we believe that hiring customer service representatives to perform customer service-only activities is the driving force behind delivering exceptional customer service. This is because the skill set required to deliver customer service is entirely different than the skill set required to deliver outbound telemarketing and telesales services. For this reason:

We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—and throughout Canada—for 44 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.

In the meantime, here’s a link to Will More Skills Training for Call Center Agents Improve Customer Service? that appears in CallCetre.co.uk, in case you’d like to read the article mentioned in this blog post. (NOTE: As of February 20, 2019, this article is no longer accessible.)

*Read our ebook, Have You Transformed Your Customer Service Strategy into Competitive Advantage? ” to learn more.

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