
One way to differentiate your small business, is to answer every one of your customers’ calls—even outside of regular business hours. We know your challenge—you need to actually work during regular business hours and you need to balance your professional, family and social life. On Call Centre can help.
On Call Centre has 48 years of experience delivering inbound telephone answering services and inbound call center services . Our Customer Service Representatives are career-focused and thoroughly enjoy talking with and helping people. Furthermore, each Customer Service Representative is fluently French-English bilingual, so they intuitively “get” the nuances of languages when talking with your customers.
On Call Centre is open for business 24 hours a day, 7 days a week, 365 days a year. For your small business, this means we are answering your customers’ phone calls around the clock. We are the solution when you have customers who could be calling outside of regular business hours or during lunch hours. (If you are a manager running a customer support department, we are your overflow solution.)
To reiterate and expand on the benefits we offer:
- 24/7 inbound call answering
- Calls answered by a Customer Service Representative with a beating heart—no voicemail
- Customer Service Representatives fluent in French and English
- Customer Service Representatives fluent in customer service
- Overflow service for customer support departments
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 48 years.
The post Deliver Exceptional Customer Service 24/7 appeared first on On Call Centre.
Remote Receptionist for Canadian Service Teams That Keeps Calls from Slipping Through
Missed calls cost jobs and disrupt dispatch and scheduling. See how a remote receptionist supports Canadian service teams with live, bilingual call handling.
Virtual Receptionist Support for Canadian Businesses Dealing with Inconsistent Call Handling
Learn how Canadian service businesses use a virtual receptionist to keep call handling consistent, including bilingual support across the day.
Ottawa Answering Service (EN/FR): Emergencies and Overflow
Get after-hours and overflow coverage from a reliable answering service in Ottawa with bilingual EN/FR agents, rapid dispatch, and proven SLAs across Ontario.
Call Answer Service: Rapid Intake, Reliable Dispatch
24/7 EN/FR intake, verified details, and on-call paging in minutes. A Canadian call answer service built for emergency response and reliable dispatch.
Cost-Effective Answering Service for Canadian Small Businesses
Discover how a live EN/FR answering service helps Canadian small businesses capture more calls, protect revenue, and maintain professional customer support.









