For a local business in Toronto or anywhere in Canada, having a call answering service in Toronto is a smart business decision. About 55% of Canadian consumers in any age group expect to speak with a person immediately when they contact a company. By meeting this expectation, businesses can cultivate a solid customer service reputation.

A call answering service helps keep communication smooth between a local business and its customers. While bots and automated voice messaging systems can help, a person representing your business does a more efficient job.

Improve Customer Service

Knowing that your business is reachable 24/7 with a live person at the helm already boosts your customer service reputation. Having round-the-clock support emphasizes your business’s dedication to meeting your customers’ needs immediately. This level of support is rarely seen in local businesses, so having one will give you a competitive edge.

Your customers need to know they can count on you anytime, even outside regular hours, on weekends, and holidays. They might have urgent problems that can’t wait, or they may only have time to call late at night. Regardless of when they reach out, a live agent assisting them will make a stark difference. That simple “Hello, how may I help you?” line can easily turn their frustration into a sense of security, knowing their concern is being handled. Even if the issue isn’t solved right away, having a person managing the call provides a more favorable experience than “talking” to a chatbot.

Increase Efficiency

It has been said that “a ringing phone is the sound of a business’s success.” However, if you don’t have a dedicated staff answering the phone, its constant ringing can disrupt day-to-day operations. Outsourcing call management to an answering service in Toronto will free your staff from administrative duties. This way, they can focus on other important matters, boosting staff productivity.

Access to Experienced Agents

Working with a reputable answering service provider gives you access to the professionalism and expertise of call answering specialists. This guarantees that customer concerns are addressed accurately and promptly. A competent answering service in Toronto can provide bilingual support. This not only enables your business to cater to a diverse customer base but also improves accessibility for customers who may not be fluent in your company’s primary language.

Reduce Cost

Hiring and training staff for the call answering service department is expensive. At least two 4 personnel are needed to provide round-the-clock help, and maintaining an in-house team will drain your budget. Conversely, outsourcing an answering service in Toronto is a cost-effective solution for maintaining exceptional customer service. Subcontracting will add a monthly expense to your budget, but it will be far cheaper than having your own team and buying telephone equipment. For a local business where every penny counts, this efficient allocation of resources saves money and enables the company to focus on growth strategies.

There are many outsourcing companies that provide answering services in Toronto. Find a reputable provider that is experienced, has handled various industries, and has multiple associated services like integration and management. Look for a provider with a team of bilingual, professional agents who will learn and keep up with the ins and outs of your local business to provide the best service on your behalf.

On Call Centre provides all these services and more. Set an appointment now.