You can customize your plan to include one, two, or a combination of the following services: inbound (live virtual reception) and outbound calls (including follow-up calls and satisfaction surveys), chat answering, emergency dispatch, appointment scheduling, and message management.

To stay in touch with your customers on their preferred online platforms, you can include On Call Centre’s omnichannel service in your plan, so you appear active anywhere your client contacts you. Moreover, we integrate with your internal customer management system, so our team and yours are on the same page with customer handling.