Healthcare/Home care Answering Service and Call Centre Solutions
We Provide a Lifeline to Healthcare Providers
Whether it’s due to a pandemic or staffing shortage, work overload can bring your staff to their breaking point. But you don’t have to go through it alone. On Call Centre customizes solutions to relieve your healthcare team of administrative functions while ensuring a positive patient experience.
Efficiency Is a Must, but It’s Not Enough
Typical call centres can take a load off your team’s plate by handling appointment bookings, taking messages, coordinating calls with doctors, or dispatching emergency responses. On Call Centre’s bilingual (English and French speaking) team and reporting services are our competitive edge. We can furnish reports on call quality metrics that you want to monitor.
Give Your Company a Bilingual and Scalable Advantage
You can access our full suite of services or choose only specific forms of support—either way, we assure prompt call answering and the utmost protection for your patient data for first-rate client experiences. We have flexible plans and bilingual agents. We give patients various ways to connect with you. Lets be more truthful. Compared to hiring, training and retaining in house staff, you could realize a 30% savings using our 24/7 365 support solution, without the staffing headaches.
Do We Have the Talent and Capacity to Meet Your Needs?
You may already have a service provider or prefer customer service tasks managed in-house. Any program implemented at On Call is always customized to your needs. We do not provide out of the box, one size fits all solutions. On call will work with you to determine those aspects of the business we can take off your plate and you can have your in house subject matter experts spend their time, using their expertise to its fullest potential and On Call will fill in the administrative support gaps. On Call Centre might be able to help. Contact us today for a free consultation.
FAQs
Our team caters to clinics, hospitals, laboratories, home care providers, nursing homes and their personal support worker (PSW) teams, pharmacies, medical equipment companies, and other health establishments.
Depending on your needs, On Call Centre can handle your inbound and outbound calls (including employment and sales inquiries), appointment scheduling, PSW support, and message taking.
Every healthcare business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
