When you’re out with a client, you want to give them your undivided attention. Answering calls while on the job is distracting, and most roofers make the mistake of thinking the caller will leave a message. However, statistics show that customers prefer talking to a live person and will move on to a competitor when their calls are unanswered.
Not answering calls can lead to missed opportunities. With an answering service, you can be confident that someone would be available to take calls even when you’re away on a job site. Let’s look at how a bilingual answering service can help you grow your roofing business.
Improves Lead Generation
Using a bilingual answering service allows you to reach out to potential customers who may not speak English fluently. By offering bilingual support, you demonstrate that your company cares about its customers and wants them to have the best possible experience working with you.
This will open up new avenues of communication between potential clients who may not have considered working with you due to language barriers.
Professionally trained bilingual agents can quickly answer questions and provide necessary estimates. If the caller needs further consultation, they can pass the message to you. Agents can directly book appointments to your online calendar, preventing you from missing a lead.
Increased Customer Satisfaction
Keeping your customers satisfied is essential for any business to be successful. By using a bilingual answering service, you can ensure that all of your callers are serviced in the language that works best for them. This way, no one would feel left out or confused when speaking to one of your representatives, which would help increase customer satisfaction.
An answering service also gives your customers access to 24/7 support. You won’t have to worry about taking calls or answering texts after hours. Furthermore, answering service agents can also handle emergency calls and enable you to provide timely customer support as needed.
Lower Operating Costs
Hiring a full-time receptionist is expensive. You have to cover their full-day wages and benefits and gear them with the tools necessary to do their job. They also only report 8 hours a day and won’t be able to provide after-hours support.
Answering services cost a fraction of the cost of a full-time employee. With flexible pricing options, you can opt to pay for the service only as needed and still have access to 24/7 support.
Enhanced Business Reputation
Finally, by offering multilingual support through a bilingual answering service, you’ll be able to enhance your brand’s reputation. You can build trust among prospective clients who may be wary of communicating with people who don’t speak their language fluently.
This shows that you care about the customer experience and that you’re willing to go above and beyond for those who choose to do business with your roofing company.
Bilingual answering service is an effective tool for any roofer looking to grow their business and provide excellent customer service in multiple languages. It allows customers from all backgrounds and cultures to feel comfortable calling into your office while simultaneously boosting lead generation and enhancing brand reputation.
All in all, it’s an invaluable asset that any roofing business should seriously consider investing in. On Call Centre has been helping roofers grow their businesses with bilingual support for over 50 years. Our experienced call representatives are trained in every aspect of the industry and can provide you with the help you need. Get in touch today.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.