Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

I Am A Business Owner Looking For Telephone Call Answering Services

business-owner-looking-for2For the small business owner who can’t realistically juggle answering the telephone calls and get the job done, the experienced people at On Call Centre provide uniquely tailored answering and messaging management services. Unlike voice mail technology and other service providers’ solutions, with On Call there’s always a human voice with a beating heart answering your customers’ calls, which means you achieve a high level of customer satisfaction and loyalty without increasing head count or capital costs—ultimately ensuring repeat business.

Here are the inbound telephone call answering services that we offer.

Fluent French/English bilingual customer service representatives (CSRs) act as personal receptionists with our remote reception service. One of our fastest growing segments, the remote reception service is available 24/7 to ensure callers are directly connected to On Call Centre’s clients anywhere in the world.

Customized telephone call answering service

Our answering services are customized to achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program. Our success is proven over 48 years of serving small, medium and large businesses in Ottawa, Montreal, Toronto (Canada), the United States, and around the world.

Our people are talented and experienced programmers, account managers, and customer service representatives. We are fluently French/English bilingual. We answer inbound phone calls around the clock, 24×7, 365 days a year—live, no voicemail (unless you choose that option).

Improve business performance with On Call Centre’s telephone call answering service

How can you leverage our unique skill sets to improve your business performance?

  • On Call Centre achieves business goals. We listen to your challenges and customize a message management service that ensures your unique requirements and business goals are achieved.
  • On Call Centre improves the customer experience. Every customer is greeted by a fluently bilingual customer service representative (CSR), which means each of your customers converse in the language of their preference to minimize the risks of miscommunications, expedite call completion, and improve the overall customer experience.
  • On Call Centre delivers customer satisfaction. Every customer’s call is answered quickly by a human voice with a beating heart 24/7, which means less abandoned calls, faster time to resolution, and more satisfied customers.
  • On Call Centre boosts customer loyalty. Our CSRs are experts in the specialized skill of inbound customer service—we don’t do outbound; we don’t pay commission—helpful, service-oriented CSRs are taking the best care of your valuable customers, which boosts customer loyalty and satisfaction while achieving your unique goals.

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