CallCentreHelper.com’s blog wrote an interesting article entitled, 5 Ways to Maintain Customer Satisfaction. The blog was crafted on the heels of research from the Call Centre Management Association (CCMA), which found that call centers “are increasingly only dealing with more complex issues over the phone – often customer service complaints.”
At On Call Centre we provide inbound telephone call answering services and inbound call centre services. Our clients hire us because we are highly skilled at providing customer service. For example:
- We employ inbound customer service representatives. What this means to our clients is that our people are fully indoctrinated in the soft skills needed to deal with complex issues over the phone, which delivers exceptional customer service. (We never ask our customer service representatives to place outbound telemarketing calls, which requires an entirely different skill set.)
- We employ career-minded customer service representatives. In other words, they enjoy their work and this comes through in the positive attitude they have when they are helping our clients’ customers.
- We employ fluently French/English-bilingual customer service representatives. Not only do we offer service in the language of each of your customer’s choice, our people also understand the cultural inferences that accompany each language.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—and throughout Canada—for 44 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
If you’d like to read the full blog article mentioned in the introduction, please visit 5 Ways to Maintain Customer Satisfaction.