The first step is to do some research. You’ll want to read reviews from past customers and look at the services offered by different companies. Make sure you find one with plenty of positive reviews and a good reputation.

Additionally, make sure the services offered meet your specific needs. Some companies, like On Call Centre, specialize in diverse industries or offer more comprehensive packages than others. With over 50 years of experience, On Call Centre has been providing exceptional 24-hour answering services in Ontario. We cater to various sectors, including property management, trades and services, legal, healthcare, tech, and telecom.

Besides call answering, we also provide virtual reception, message management, emergency response lines, and omnichannel support. Our professionally trained representatives can manage customer inquiries through phone, SMS, email, and chat.

You should also make sure that the company is available when you need them—ideally 24/7—and has short response times when they receive calls from customers.

Short response times are critical because customers don’t have time to wait for someone to answer their questions. They also need someone to take care of their needs quickly and efficiently. The last thing you want is for your customers to hang up out of frustration because no one answered their call promptly.

One way to know whether a company offers prompt service is by trying to call them yourself. You should receive a fast and friendly answer. How they handle their business will reflect how they’d take yours.

On Call Centre uses the most up-to-date technology to deliver 24/7, 365 days support even during holidays and emergencies. We assure you that there’s always a friendly, professional person at the other end of the line who cares about every customer call they get. We’re based in Canada and know the Ontario market well.