When choosing call answering services, you must carefully look at the factors that will make the engagement successful. Price isn’t the only consideration factor, as there are other features to consider.
Companies that have invested heavily in their infrastructure, technology, and human resources provide top-quality inbound call services. These companies have a reputation for providing exceptional customer service and delivering value to their clients.
On the other hand, low-cost or budget inbound call services may not be as heavily invested as top-quality ones and may be outsourcing some of their services to further reduce costs. This will have an effect on your customers’ experience.
Here are some features you should consider when looking for an inbound call service:
Top-quality inbound call services are available 24/7. This means that customers can call at any time of the day or night and receive a prompt and courteous response. In contrast, low-cost services may be available only during business hours, robbing your customers of the opportunity to call at their convenience.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.