Answering phone calls from existing and potential clients is certainly not one of them. While using an answering machine can be a solution, clients aren’t impressed by recorded messages. When they call, they want to speak to a live person.
Having a 24/7 answering service for your legal firm is an effective and cost-efficient way to meet customer expectations and streamline your firm’s operations.
Let’s explore some of the benefits this type of service provides.
Improved Client Satisfaction
In the legal profession, client satisfaction is one of the most important factors in determining success. Answering services ensure that no call from a client or potential client goes unanswered and that each person receives prompt attention when they contact your firm.
This can help boost customer satisfaction and encourage clients to return for future services or refer you to their friends and family members.
Managing all incoming calls manually can be time-consuming and inefficient. A 24/7 answering service can automate this process, allowing you to focus on providing high-quality services to clients without worrying about missing calls or delays in response times.
This also reduces the chances of any mistakes being made with regard to taking messages, scheduling appointments, etc., which can further improve client satisfaction levels. Furthermore, an answering service can filter unwanted calls and reduce the burden of dealing with spam.
Hiring a full-time receptionist is expensive. You have to cover their full-day wages and benefits and gear them with the tools necessary to do their job. They also only report 8 hours a day and won’t be able to provide after-hours support.
Answering services cost a fraction of the cost of a full-time employee. With flexible pricing options, you can opt to pay for the service only as needed and still have access to 24/7 support.
Having a professional answering service lets your law firm project more credibility and ensures that all incoming calls are handled promptly and professionally. This helps build trust among existing clients and potential ones who may be considering using your services in the future.
It also conveys the message that you take customer service seriously, which can go a long way in helping build brand loyalty among your clients. On Call Centre’s live representatives are highly trained and well-versed in dealing with complex legal issues and can transmit them professionally and systematically.
Answering services can record your calls and provide transcripts that are sent via email or text. This will help your staff keep records of client communications and better understand client needs.
Live reps can also take in messages for your lawyers in case they are not available to attend to the client at that moment. These messages are passed on to the appropriate person who can call the customer back as soon as possible.
Hiring a full-time receptionist for a small firm can be costly. You’re spending not just for the person but for the equipment and space to support his or her role. Likewise, you can’t expect the person to handle after-office calls.
A 24/7 answering service team only costs a fraction of that expense and will be a better investment for your firm. There are also flexible pricing options to choose from, making the solution ideal for rising firms.
Overall, having a 24/7 answering service for your legal firm can have many benefits, including improved client satisfaction, increased efficiency, and creating a more professional image for your business.
If you’re looking for ways to streamline operations while ensuring that no call is ever missed or ignored, then investing in an answering service could be just what your law practice needs. So, don’t delay—start looking into different options today.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.