Integration
Soar to New Heights by Optimizing What You Have
We understand that businesses want the same thing as their target audience does in customer management—a seamless experience. Marketing and sales leaders use customer relationship management platforms (CRMs) and communication tools such as SMS and email to ensure they and their teams are on the same page about their clients. As an extension of your office, On Call Centre integrates with your current processes to boost overall productivity and efficiency.
Give Your Team Valuable Support
The best collaborations happen when teams align their actions with a company’s goals. With On Call Centre, you can customize your plan to include services that cover specific areas of your daily operations. From filling out client data forms to taking orders, initiating service tickets, or finding a store, our fluent English and French-speaking agents can answer your calls or messages to ensure your leads and customers get a positive experience. We track agent performance to maintain a consistent brand voice for your business in all client channels. Our scalable plans allow you to choose from 24/7/365 support, assistance for overflow calls, or a customized schedule (after-office hours, holidays, or weekends).
Get Your Clients Action on their First Request
Whether you choose phone answering support or a hybrid of services that include email or other online messaging systems, our integration can boost your brand as your team and our agents share the same view of every customer as they progress in their buyer’s journey. This approach reduces customer frustration as they avoid repeating themselves and get answers faster. Moreover, we work with you in developing a script that abides by your standard procedures and business goals. Agents will follow this call flow for general FAQs, complaints, specific needs, and emergencies. As a result, you impress more leads, and the sales process can advance more quickly for prospects and loyal clients.
We Offer a Wide Range of Backend Solutions
Do you already have a call centre service provider? Our array of backend services can take the load off your in-house staff’s other duties, so they can focus on their core responsibilities. Besides appointment scheduling, processing product and service orders, store location services, and emergency dispatch, we also offer support in bookkeeping, invoicing and payment processing, and retail listing. Meanwhile, our outbound services include outreach for prospecting and appointment reminders, polling for customer feedback, and more. Contact us today to discover how we assist you with our inbound, outbound, and backend solutions.
