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Everything we read today is about improving the customer experience. That’s because the customer’s experience with your organization can either lead to the customer buying from you again and again, or going to the competition (and taking future customers with them).

What are you doing to deliver an exceptional customer experience? One way to improve is to consider how your phones are answered. At On Call Centre, we take pride in delighting your customers every time they call your business. We have 46 years of experience providing inbound telephone answering services and inbound call center services to small businesses, customer support departments within larger companies, and we help out managers of fundraising programs.

If one of your goals is to improve the customer experience, consider the following:

  • Is every customer call answered by a person? At On Call Centre, we know that customer satisfaction is highest when your customers actually speak to a person. We don’t use voice mail. Our experienced customer service representatives answer every call.
  • Are customers calling at 1:00 in the morning? For some businesses, customers may need to reach you outside of regular business hours. At On Call Centre we answer calls 24 hours a day, 7 days a week.
  • Are your customers both English- and French speaking? In Canada, businesses can improve the customer experience if they can serve their customers in the language of their choice. At On Call Centre our customer service representatives are fluently bilingual.

Consider partnering with a professional telephone answering service or professional inbound call center service to deliver exceptional customer experiences that result in loyal customers and repeat business. We would like to put our inbound, fluently bilingual Customer Service Representatives to work for you. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.