At On Call Centre, we believe that keeping customer satisfaction at a high level is achievable. In fact, we’re looking in the review mirror at 40 years of proof.
While some telephone call answering services and call centre services offer both inbound and outbound, we are solely focused on inbound. In itself, a focus on inbound telephone call answering services and inbound call centre services makes a difference in the kind of talent that is hired. On Call Centre’s people are professional customer service representatives who take pride in the quality of their work. Each holds a unique skill set honed over years of delivering customer service. A service-oriented mindset (versus sales-oriented mindset) is important to keep customer satisfaction high.
And some telephone call answering services and call centre services profess to employ bilingual customer service agents. While that may be true, are they truly fluent French-English bilingual? Our customer service representatives are fluent French-English bilingual and fluent multi-cultural. This subtle nuance in language is important to keep customer satisfaction high.
Your customers’ satisfaction rates will be high if you take the time to ensure the qualifications of your telephone call answering service and call centre service. In the end, not only will customer satisfaction be high, first call resolution (FCR) will be high and customer loyalty will be high.
Be sure to read our blog article, 3 Customer Service Tips.
Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Do you need a high quality, highly reliable telephone call answering service and inbound call centre service? Consider partnering with On Call Centre located in Ottawa and serving Canada.