Today, your customers have a multitude of choice when deciding to whom to give their business. By delivering exceptional customer service, you can hold on to your customers which, in turn, grows your business. For this reason, I was surprised to read that some companies believe they can compensate customers when service doesn’t measure up. At On Call Centre, our professional inbound answering services and inbound call centre services ensure our clients don’t have to “buy” their customers’ loyalty.
- We employ career-minded customer service representatives who enjoy their work. This comes through in the positive attitude they have when they are helping our clients’ customers.
- We answer all phone calls. That’s right. No voice mail. Which means our clients’ customers don’t play voice mail tag. They can answers to their questions quickly and efficiently.
- We answer all phone calls 24 hours a day, 7 days a week, 365 days a year.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
Want to read that article I mentioned? It’s entitled, Why compensation doesn’t make up for poor customer service, and was published on callcentre.co.uk.